Our products are subject to technological change. Accordingly, we must continually devote our efforts toward upgrading our existing products and developing innovative systems incorporating new technologies.
Locations
We conduct our core, restaurant POS product software and hardware development, and also development of our Internet-based restaurant software products at our corporate headquarters in Columbia, Maryland. To facilitate rapid responses to various regional application needs, we also conduct restaurant POS software development in regional offices located in Sydney,
Australia, Neuss, Germany and Singapore. Our HSI division conducts restaurant POS product research and development at its facility in Scottsdale, Arizona. JTECH Communications conducts its development at its site in Boca Raton, Florida. Our internal hardware design team participates in the design and development of these units. This team also provides oversight of the manufacturing process as a means of insuring adherence to quality standards.
Development of our hotel property management systems, sales and catering systems, central reservation systems and myfidelio.net is primarily conducted in Naples, Florida. Additional development on the Fidelio Version 8.0 suite of hotel products is conducted in Neuss, Germany. We maintain close relationships with major software operating and database companies like Oracle, IBM, Novell, Sybase and Microsoft. These relationships enable us to incorporate software changes from these companies into our products. Our international offices may also conduct specific product enhancement activities to meet
specific interface needs, local requirements and specific customer requests. Product development for MICROS-Retail’s POS products is conducted in Cleveland, Ohio, MICROS-Retail’s other products and services are handled through offices in Westborough, Massachusetts and Omaha, Nebraska. MICROS’s Fry, Inc. subsidiary conducts its website and e-commerce application development in Ann Arbor, Michigan. MICROS’s Advance Retail Solutions subsidiary conducts product development in Monterrey, Mexico.
We have relationships with third-party development companies in India and China for the outsourcing of certain development needs. The amount of work contracted to these companies is limited.
R&D facilities
The following table shows the location of our main Research and Development facilities and the products addressed at each facility.
Location | Products
Location | Products
MICROS milestones and technological innovations